REFUND POLICY
Refunds & Our Policies
Due to the customized nature of the products we produce at Heirloom Paws, we cannot offer returns. Your custom artwork is designed with care and is entirely personal to you and your pet. All products are final sale.
If you are unhappy with your final product, please get in touch with us at hello@heirloompaws.com. Customer satisfaction is one of our passions and we always strive to make sure you're happy with your final masterpiece.
If you received the wrong product, an incorrect size or print, or your product was damaged in transit, we will replace it without question. Please let us know within 48 hours of receiving your order.
If you have placed an order recently and have changed your mind, you may cancel or change your order within 30 minutes of purchase. If 30 minutes have passed, the cancellation or change request will be granted at our discretion. The reason for this is that our artists often begin work as soon as your order is placed.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. It is your responsibility to submit a high quality photo that meets our submission guidelines. Low quality photos will result in low quality artwork. We cannot guarantee that all special requests will be fulfilled — for example, we cannot edit a photo to close or open a mouth, add a smile, or make major facial adjustments. We can, however, remove red eye, adjust eye colour, and assist with other reasonable requests.
Please note that all examples shown on our site were made from high quality, high resolution photos. Blurry or low quality photos will not allow our design team to produce the high quality finish you see on site.
Sales, Promo Codes & General Store Policies
Promo Codes
You may only use one promo code per order. Promo codes cannot be combined, are non-transferable, and may have exemptions or requirements in order to be successfully redeemed. Promo codes are subject to change at any time. Shipping charges are based on the cart total after all promo codes have been applied.
Please note that we are unable to honour retroactive discounts. You must enter the code you intend to use at the time of checkout.
Questions?
Contact us at hello@heirloompaws.com — we're always happy to help.